Refund and Returns Policy
Refund & Return Policy
Effective Date: 29-11-2024 At One Step Mart LLC, we strive to provide high-quality products at wholesale prices. We understand that sometimes things don’t go as planned, and we want to ensure that our customers are satisfied with their purchases. This Refund & Return Policy outlines the terms and conditions for returns and refunds. Company Information
- Company Name: One Step Mart LLC
- Address: 5900 Balcones Drive, STE 12050 Austin TX 78731
- Email: info@onestepmartllc.com
Returns
We accept returns under the following conditions:
- Eligibility for Return:
- Returns must be requested within [30] days of the date of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Returns are only accepted for defective or damaged products; or if we shipped the wrong product.
- Return Process:
- To initiate a return, please contact us at info@onestepmartllc.com with your order number and a brief explanation of the reason for the return.
- Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Customers are responsible for the return shipping costs, unless the product was defective or the wrong item was shipped.
- Non-Returnable Items:
- Certain products, such as clearance or custom orders, may not be eligible for return. Please contact us to confirm eligibility before making a purchase.
Refunds
If your return is accepted and eligible, we will issue a refund to the original payment method within [7-10] business days of receiving the returned product. Refund Conditions:
- The product must meet the conditions outlined in the “Returns” section above.
- Refunds are processed once the returned item is received and inspected. If the product is found to be ineligible for a refund, we will contact you with the reasons and may return the item to you at your cost.
Partial Refunds: In some cases, partial refunds may be granted, such as for products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the replacement item.
Damaged or Incorrect Items
If you receive a product that is damaged or not what you ordered, please contact us immediately at info@onestepmartllc.com and provide:
- Your order number
- Photos of the damaged or incorrect item
- A description of the issue
We will work with you to resolve the problem as quickly as possible, either by issuing a refund or sending a replacement.
Shipping Costs
Shipping costs are non-refundable, except in cases where we have made an error in fulfilling your order. If the return is due to a defective or incorrect product, we will cover the cost of return shipping.
Changes to This Refund & Return Policy
One Step Mart LLC reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us If you have any questions or need assistance with a return or refund, please contact us at: One Step Mart LLC 5900 Balcones Drive, STE 12050 Austin TX 78731, USA Email: info@onestepmartllc.com
